Global Software Support Lead

Tetiana Parkhoniuk

Responsible and passionate customer service lead with proven experience in creating a productive, motivating working environment and a high-quality customer service. Strong expertise in setting up support processes and creating a customer-centric strategy. Great experience in leadership, mentoring, and driving changes.

Projects

  1. https://bit.ly/3lZmmQP ...................................... [ Customer Centric Campaign ]
  2. https://bit.ly/35dESy7 .......................................... [ Development Division ]
  3. https://clario.co/ ..................................................... [ Rebranding ]
  4. https://my.resume/ ............................................... [ HTML5/CSS ]

Work Experience

Global Software Support Lead Clario Tech

December 2019 - up to now | Ukraine

Global Software Support Lead Kromtech

August 2018 - December 2019 | Ukraine
  • Develop and drive change to implement effective service strategies and goals.
  • Ensure productive cross-department cooperation and communication.
  • Create and maintain productive working environment.
  • Work on team formation and constant development.

Customer Support Lead Zoom Support

March 2016 - July 2018 | Ukraine
  • Provide a productive working environment.
  • Maintain and develop high-quality service.
  • Team management.

Customer Service Specialist Software Support LCC

December 2014 - February 2016 | Ukraine
  • Provide high-quality software support via phone, chat, email by analyzing, investigating, and resolving thoroughly every customer request 24/7.
  • Fulfill team goals and objectives.
  • Take art in a constant professional development.

Education

National University of Ostroh Academy

Philosophy and Religious Studies
English philology and literature
2010 - 2015 | Ukraine
More info is on LinkedIn